Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Wholesale availability
If you would like an order form for wholesale please get in touch!
Not all items on my Etsy shop are available for wholesale.
Care instructions
M E A D O W P L A T E S
Dishes are made from an earthenware terracotta clay & glazed with a white tin glaze, which is food safe. The reverse of these plates are unglazed. Hand wash only. Plates are suitable for everyday use or display. Sudden temperature change can thermally shock the plates. Grease can stain unglazed terracotta if left unwashed.
S T U D E A R R I N G S
Stud earring backs are surgical steel. Each pair is packaged in a pillow box.
D E C O R A T I O N S
Please keep the box supplied to store it when not in use. The sleeve around the box secures the lid too.
I add extra wadding in each box for decorations to help them travel better - if you post the item again please include the extra wadding to avoid breakages.
Gift wrapping and packaging
Please send me a message if your item is a gift and you would like a personalised message included.
Orders do NOT include order receipts - these are available digitally - let's be conscious of our waste and cut down on the unnecessary.
Ceramics is hard to ship safely, so reusable bubble wrap may be used when necessary (but this is rare), otherwise recycled/recyclable & biodegradable materials are used for packaging.
Shipping
I can arrange local delivery if you prefer not to have your item posted - please get in touch as I'm happy to reduce the carbon footprint of your order. Please be aware of local travel restrictions due to covid.
All orders are shipped with Royal Mail 1st Class Post. If you need your shipping upgraded to Tracked, Signed For or Next Day - please send me a message to arrange a quote.
Custom and personalised orders
I'm more than happy to work with you for any custom or personalised items! Send me a message with your ideas and I will get in touch.
Please note that ceramics is a very time consuming craft with each piece requiring at least 2 firings (one firing can take up to 48hrs!) I'm also a 1 woman business and fulfill all orders myself, so this can affect the time frame of your order.
Bulk Orders
If you need more than what is in stock on my Etsy then send me a message for a discount.